Refund policy

Return & Refund Policy

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Effective Date: [Fill in your date]

This Return & Refund Policy applies to all purchases made on our store. By placing an order, you agree to the terms outlined below.

Return Eligibility

You may submit a return request within 30 calendar days after your order is delivered. To qualify for return, items must meet all of the following requirements:

Unused, unwashed, and free of wear, stains or scratches
Kept in the original packaging with all tags, manuals and accessories intact
In resalable condition If the returned item shows signs of use, damaged packaging, missing parts or accessories, we reserve the right to reject your return request.

Return Request Processing

Once we receive your return application, our team will review and process your request within 3 business days. If approved, we will send you return instructions, including the return shipping address, via email. If your request is denied, we will notify you by email with the reasons.

How to Start a Return

To initiate a return, please contact our customer support team. You need to provide your order number and photos of the product plus original packaging for verification.

Return Shipping

Customers are responsible for all return shipping costs, unless the item arrives defective, broken or incorrect due to our error. Original shipping charges paid at checkout are non-refundable. We do not cover any duties, taxes or customs fees incurred for returns.

Item Inspection and Refund

After we receive and inspect your returned item, we will proceed with your refund if the item meets our return requirements. Refunds will be issued to your original payment method. Please note that banks and payment providers may require additional processing time for the funds to reflect in your account, which is beyond our control.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

Personalized or custom-made products
Hygiene and personal care items
Gift cards
Clearance / final sale items

Damaged or Wrong Items

If you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery with photos of the package and product. We will arrange a solution for you.